For issues with all PACE managed clusters, please use the support script by executing "pace-support.sh" (when you are logged in to a cluster) or send email to firstname.lastname@example.org.
Using the pace-support.sh script
For issues on PACE clusters, execute "pace-support.sh" to send support requests. This script:
- gathers information commonly requested by administrators
- asks for you to type a message to be sent with the data
- emails email@example.com and your known GATech email address
Using this script often reduces the time needed to help you.
This support script has a few useful features - it can submit job information and report
I submitted job "12345" with job script "my_job.pbs", but it isn't running when I think it should be.
Previously I submitted "my_job.pbs" and it worked - it output file "my_job.output"
Solution: Send a support request telling PACE about the job and the associated files
pace-support.sh 12345 my_job.pbs my_job.output