User Support

We aim to provide as many resources as possible for you to get your workflows up and running on PACE systems including support by PACE staff.

Email pace-support@oit.gatech.edu

PACE’s User Experience team works diligently to direct all inquiries to the most appropriate staff member to answer your questions as quickly as possible.

Attend Virtual Consultation Hours

Every week, PACE offers no-cost consultation sessions. Visit our PACE Consulting Sessions page to learn more about times and connection details.

Tips for Getting Help Faster

PACE staff work with hundreds of researchers running countless software programs, scripts, and utilizing a variety of tools. If you are running into an issue with your job(s), the more information we have the faster we can resolve the problem. Please provide the following information so that we can help you resume your research as quickly as possible:

  • The exact error message that is displayed to the screen and the exact sequence of commands you executed that resulted in that error
  • The location of the job script or program you were trying to run
  • An explanation of what you have already attempted
  • Any symptoms that may be related to the problem
PACE staff support researchers from a variety of fields including engineering, biology, chemistry, mathematics, physics, and more!